Last Updated: August 3, 2026
Welcome to ShopMyStores. These Terms & Conditions govern your use of our website and the appliance repair and maintenance services provided through our platform.
By accessing or using our website or requesting our services, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or booking a service.
1. About ShopMyStores
ShopMyStores provides home appliance repair and maintenance services, including but not limited to:
- AC Repair & Service
- Refrigerator Repair & Service
- Washing Machine Repair & Service
- Microwave Repair
- TV Repair
- Water Purifier Repair
- Geyser Repair
- Air Cooler Repair
- Chimney Repair
- RO Service & Repair
- Other home appliance maintenance services
Services may be subject to availability, service location, appliance condition, technician availability, and other applicable conditions.
2. Use of Our Website
By using the ShopMyStores website, you agree that you will:
- Provide accurate information when submitting a service request.
- Use the website only for lawful purposes.
- Not attempt to damage, disrupt, or gain unauthorized access to our website or systems.
- Not misuse our service-request forms, contact facilities, or other website features.
- Not submit false, misleading, or fraudulent information.
We reserve the right to restrict or refuse access to our website or services where reasonably necessary.
3. Service Requests and Bookings
Submitting a service request through our website does not necessarily guarantee that a service appointment has been confirmed.
A service request may be subject to:
- Service-area availability
- Technician availability
- Appliance type and condition
- Parts availability
- Customer confirmation
- Applicable service charges
We may contact you using the phone number, email address, or other contact information provided by you to confirm or discuss your service request.
4. Service Charges and Pricing
Service charges may vary depending on the appliance, type of repair, required work, location, spare parts, and other factors.
Any displayed price may represent a basic service charge, starting price, inspection charge, or other applicable charge unless specifically stated otherwise.
Additional charges may apply for:
- Spare parts
- Replacement components
- Additional repair work
- Special service requirements
- Additional visits where applicable
Where reasonably possible, applicable charges will be communicated to the customer before additional work is carried out.
5. Inspection and Diagnosis
Our technician may inspect and diagnose the appliance before determining the required repair or maintenance work.
The final repair requirement and cost may depend on the actual condition of the appliance and the fault identified during inspection.
A diagnosis or inspection does not necessarily mean that the appliance can be repaired in every situation.
6. Spare Parts and Replacement Components
Where replacement parts are required, availability may depend on the appliance model, brand, age, and availability from suppliers.
Replacement parts may be:
- Original/genuine parts where available
- Compatible parts where appropriate
- Customer-provided parts, where accepted by the technician
Any applicable part cost will be communicated as reasonably possible before replacement.
7. Service Warranty
Where a specific warranty or service guarantee is provided for a particular repair or replacement part, its terms and duration will be communicated separately.
Unless expressly stated otherwise, ShopMyStores does not guarantee that an appliance will remain fault-free after a repair or service.
Certain issues may occur due to unrelated faults, old components, misuse, electrical problems, or other conditions beyond the original repair.
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and service information.
- Providing reasonable access to the appliance for inspection and service.
- Informing the technician about known issues with the appliance.
- Following reasonable safety and usage instructions provided after service.
- Making applicable payments for completed services or approved work.
Customers should remove valuable or personal items from the service area before a technician begins work.
9. Cancellation and Rescheduling
Customers may request cancellation or rescheduling of a service appointment by contacting ShopMyStores as soon as reasonably possible.
Cancellation or rescheduling may be subject to service status, technician availability, and any applicable charges.
If a technician has already arrived at the service location or work has commenced, applicable inspection, visit, or service charges may apply.
10. Payments
Where online payment is available, payments may be processed through third-party payment service providers.
Customers agree to provide accurate payment information and complete applicable payments for services or products purchased through the website.
ShopMyStores may use third-party payment gateways to process transactions. Such transactions may also be subject to the payment provider’s own terms and policies.
11. Service Delays
While we aim to provide services within the agreed or estimated time, service appointments may occasionally be delayed because of:
- Traffic or travel conditions
- Technician availability
- Parts availability
- Weather or other unforeseen circumstances
- High service demand
- Technical or operational issues
We will make reasonable efforts to communicate significant delays where possible.
12. Limitation of Liability
ShopMyStores will make reasonable efforts to provide reliable appliance repair and maintenance services.
However, to the extent permitted by applicable law, ShopMyStores shall not be responsible for losses arising from:
- Pre-existing appliance damage
- Normal wear and tear
- Hidden or unrelated faults
- Manufacturer defects
- Customer misuse or improper operation
- Electrical fluctuations or external causes
- Delays caused by circumstances beyond our reasonable control
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
13. Third-Party Links and Services
Our website may contain links or integrations to third-party websites, payment providers, social media platforms, or other external services.
ShopMyStores does not control third-party websites or services and is not responsible for their content, availability, security, or terms.
Users should review the applicable terms and privacy policies of third-party services before using them.
14. Intellectual Property
Unless otherwise stated, the content available on the ShopMyStores website, including text, graphics, logos, images, design elements, and other materials, belongs to or is used by ShopMyStores with appropriate rights.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
15. Website Availability
We may temporarily suspend, modify, update, or place the website into maintenance mode for:
- Website updates
- Security improvements
- Technical maintenance
- System upgrades
- Content updates
- Other operational requirements
We do not guarantee that the website will always be available or free from errors or interruptions.
16. Privacy
Your use of our website and services may involve the collection and processing of personal information.
Please refer to our Privacy Policy for information about how ShopMyStores collects, uses, and protects personal information.
17. Changes to These Terms
ShopMyStores may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.
Updated Terms & Conditions will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter and location, subject to applicable law.
19. Contact Us
If you have any questions regarding these Terms & Conditions, our services, or your service request, please contact us.
ShopMyStores
Website: shopmystores.in
Email: shopmystores.in@gmail.com
Phone: +91 9609937305
Address: Ekhaihat, Panuhat, Purba Bardhaman, West Bengal – 713130
Acceptance of Terms
By using the ShopMyStores website or requesting our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing ShopMyStores.